Tracking number not working?
We have recently faced issues with tracking systems for some states (see below).
Allow us to provide insight. We are adept at handling unexpected delivery issues and fluctuations in state laws so there is little to no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused a rise in the number of shipping delays, longer transit times, and issues with order tracking.
Please note that your order shipped on the day you received the shipping notice. In some cases, delivery may happen before tracking information becomes available.
- Shipped via American Courier.
- Use the "Quick Track" option and select "PackageRefNo" from the dropdown menu at the top. Enter the tracking number you've been provided in the "Search" field.
- Shipped via Sonic Transportation & Logistics.
- At the moment, some tracking numbers remain unrecognized. The fix is expected to be deployed soon but feel free to contact our CS Team for more info.
- Shipped via ProMed Delivery.
- Shipped via Priority Dispatch.
Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period! 🙏